Shipping policy

Domestic Shipping Policy

Shipment processing time

Crazy K Farm processes all orders within 1 business day of receipt. Custom products require a production time that is normally 7 to 10 business days and will be processed within 1 business day once completed. Expedited or Overnight orders must be received prior to 12:00PM EST in order to be shipped same day.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Crazy K Farm Pet and Poultry Products LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Orders

If you did not receive your package or you believe your package was delivered to the wrong address, please contact us at support@crazykfarm.com and we will file a shipping insurance claim on your behalf. You will be required to verify the loss via a link we will forward to you. Please save all packaging materials and damaged goods in the event photographs are needed to process the claim.

Once the claim is approved, you will have the choice of receiving either a full refund or a replacement.

Right of Withdrawal (EU)

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.