Refund policy

Returns/Exchanges
All stock non-customized Crazy K Farm products can be returned within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item(s) must have been purchased directly from our online store and be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate your return/exchange, log into the return portal and request a return or exchange.

Once your return is received and inspected, we will send you an email to notify you that your refund/exchange will be processed, and, if applicable, a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days. If for any reason your return item is not in original condition, you will be notified by email and no refund or exchange will be processed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@crazykfarm.com.

 

Right of Withdrawal (EU)

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://crazy-k-farm.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.